Live On-Demand Webinar Tag

Building a Performance-Driven Customer Service Team 🚀

Find out from Aircall and special guest joint customer, Redcare Pharmacy (previously Shop Apotheke) the KPIs they track to meet modern customer service standards and take their customer service to new heights!

Are you tracking the right KPIs to kickstart your customer experience? Join us to find out!

See you there! 👋  October 12th at 3 pm CET / 9 am EDT

 

Plecto x Aircall x Redcare White Logos

Agenda

By registering for the webinar, you'll discover:

How to use KPIs to build a performance-driven culture and deliver top CSATswide

3 crucial KPI Aircall's customer service team tracks – with formulas.

5 Plecto service experience service dashboards from our special guest customers!

Why and how transparency is the key to a better service team 💖

Real-world insights from the Customer Service Playbook that Intercom called an "insane powerhouse" of a resource!

Aircall x Plecto Compilation

Join our customer service expert hosts & special guests:

Plecto Maria Rumph

Maria Rumph

Customer Success Team Lead
Plecto

Aircall Avril Doyle Profile Small

Avril Doyle

Customer Success Manager
Aircall

Redcare Joren Vergauwen

Joren Vergauwen

Service Manager
Redcare Pharmacy

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