Mastering Customer Retention
and Recurring Revenue in
Subscription-Based Businesses.

With recent strains on market conditions and rising customer expectations, recurring revenue has never been more vital to businesses' survival. This actionable guide helps customer service leaders overcome this increasingly ruthless landscape by reducing churn, retaining more customers, and driving more recurring revenue.

Ready to rock your retention? Download to decide your company's fate...
Updated Title Cover

Customer service is the key to standing out and
sustaining a successful subscription business.

Caroline S Customer Success

80%

Of revenue comes from your loyal customers who account
for only 30% of your customer base

60%

Of customers prefer service subscriptions over
product-based subscriptions.

60%

Growth in subscriptions over the past few years,
compared with 10% in product-based offerings.

14%

Is the average churn rate for subscription
businesses across all industries.

What's Inside?

By downloading the guide, you'll get access to:

Need-to-knows for navigating the modern service standards as a subscription-based business

Most recent statistics, benchmarks, and formulas to forge your way ahead of your competitors in 2024

A mix of tried-and-tested service strategies + new tech to provide exceptional customer experiences

Checklists, activities + ready-to-use training toolkits to identify red flag churn risks and retain more customers

Real World Examples and Activities
Churn Risk Red Flags
Foreword and Contents
Customer Retention KPIs and Dashboards

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